Ordering

Forrest Realm offers secure online credit card payment processing, or you may choose to pay with PayPal.

To order by phone, please contact us (719) 351-3581.

Money orders and cashiers' checks should be made payable to Forrest Realm and mailed to:

Forrest Realm
PO Box 76262
Colorado Springs, CO 80970

We do not accept personal checks.

Sales tax will be applied to orders in Colorado.

Shipping

Shipping rates are calculated by WEIGHT. All orders ship via UPS Ground, unless otherwise stated. Orders may ship in multiple boxes. Shipping rates are displayed in your shopping cart and are calculated in real-time by UPS. To see what your shipping charges will be, add the items to your shopping cart (you can always remove them later), or you can get an estimate by visiting the UPS website at www.UPS.com.

Because some Forrest Realm favors and invitations ship direct from the manufacturer and/or printer to the customer, it is not always possible to ship all products together and local customers (in the Colorado Springs area) still must pay shipping.

Orders Containing Chocolate
November – April
All orders are shipped UPS ground service unless we receive specific instructions to upgrade shipping. If an order contains chocolate and is being shipped to a location where the weather may reach 70 degrees F or above, we recommend purchasing insulated packaging with ice packs for an additional fee of $6. Just ask! If UPS ground service is more than 2 days to these locations ( UPS Map Link ), we also suggest that your order be shipped using UPS 2nd Day Air. Forrest Realm will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.

May – October
To ensure your order arrives in good condition, all orders containing chocolate will be shipped in insulated packaging with ice packs for an additional fee of $6. In addition, any package that will not arrive in 2 days via UPS Ground ( UPS Map Link ) will automatically be upgraded to UPS 2nd Day Air (UPS Worldwide Expedited for Canadian orders).

Since chocolate held in shipping depots over the weekend can melt, chocolate orders will only ship Monday through Wednesday from May - October. During these months, we suggest delivery be made to a business address where UPS deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight.

Returns

Non-personlized products can be returned within 30 days. Due to the nature and customization of our invitations and/or personalized favors, once production has begun, no changes, refunds or exchanges are allowed unless due to a defect by Forrest Realm.