Ordering

Forrest Realm offers secure online credit card payment processing, or you may choose to pay with PayPal.

To order by phone, please contact us at (719) 351-3581.

We do not accept personal checks.

Sales tax will be applied to orders in Colorado.

Some products may ship direct from the manufacturer.

On the occasion that an item is on backorder, the customer will be notified immediately and payment will be refunded, if neccessary or if requested by the customer.

Shipping

Shipping rates are calculated by WEIGHT. Orders usually ship via UPS Ground, however, because some Forrest Realm products ship direct from the manufacturer, a different carrier may be used and local customers (in the Colorado Springs area) must still pay shipping. Orders may ship in multiple boxes. Shipping rates are displayed in your shopping cart and are calculated in real-time by UPS. To see what your shipping charges will be, add the items to your shopping cart (you can always remove them later), or you can get an estimate by visiting the UPS website at www.UPS.com.

Forrest Realm does not collect Customs Fees or any other taxes when shipping internationally.

Expedited Shipping

Please contact Forrest Realm for expedited shipping options. Expedited shipping is usually available and we will be able to provide product availability and an estimate of shipping charges. Some personalized products can be expedited for an additional charge.

Orders Containing Chocolate

November – April
All orders are shipped UPS ground service unless we receive specific instructions to upgrade shipping. If an order contains chocolate and is being shipped to a location where the weather may reach 70 degrees F or above, we recommend purchasing insulated packaging with ice packs for an additional fee of $6. This option is available when ordering the product. If UPS ground service is more than 2 days to these locations ( UPS Map Link ), we also suggest that your order be shipped using UPS 2nd Day Air. Forrest Realm will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.

May – October
To ensure your order arrives in good condition, all orders containing chocolate will be shipped in insulated packaging with ice packs for an additional fee of $6. In addition, any package that will not arrive in 2 days via UPS Ground ( UPS Map Link ) will automatically be upgraded to UPS 2nd Day Air (UPS Worldwide Expedited for Canadian orders). This fee is not an option during this time-frame.

We suggest delivery be made to a business address where deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight.

Returns

Non-personlized and non-edible products can be returned within 30 days. Due to the nature and customization of our invitations and/or personalized favors, once production has begun, no changes, refunds or exchanges are allowed unless due to a defect by Forrest Realm.